Beaverton Auto Repair

I called Bassitt because they were the closest to me. I called and explained that my work van won't start and also it had died on me in the past as I was driving it. I also told them I had just put a brand new battery in it, but it is still having issues starting. I was told on the phone that there is a $125 charge. I was ok with that charge knowing that a new starter will run me $200/250 max and I definitely wanted it to be fixed. So I get the van started(it starts every now and then ), I take it to the shop , they tell me "the good thing about our shop is we will look at everything in the van , sometimes it's not a good thing because you end up finding out other issues with the vehicle but at least you know about it". I said ok great. Next day they call me and send me an email for an estimate of a bit over $1100. They said I need a new starter and that will fix the issue( no news to me as I already knew that part). They also said I need new brakes and rotors. I said how much for just the starter they said $460!! $335+125(their minimum charge). It didn't not make any sense to me at all. Why charge me 125 if I'm going to fix the van. So I said no , I went in to pick up my van, they said they tried to get it started but "it melted their gloves"?? And I need to call a tow truck. At this point I'm already frustrated, I have to spend $460 for a $200 job. I spoke to them and they said they will give me $40 off. I said WTH let's just get this over with. I went back to pick up the van, they had to jump started to give it to me and it died on me on my way home twice. In less than 1 mile. If you are going to overcharge $125 for what you are calling diagnosis then do your job!! I actually work hard for my money to pay you $420 and end up with a non working van that I have to take to a shop that can actually do the work.

Professional, patient, and speedy--worth the price Everyone I worked with or spoke to at Bassitt Auto was friendly and patient. When we had questions about the repairs, they took the time to answer them and to show us what was going on. When I compared their prices to estimates from other mechanics in the area, they were comparable, but sometimes a smidge higher (5-8%). Worth it. They've got my business the next time I need work done.

Good service, professional I've been to Bassitt several times and I keep coming back. While the prices seem somewhat high, I appreciate the competent service and the professionalism. Plus, it's not a chain. Support local businesses!

Great place. Professional service that keeps my family coming back. They truly look out for you and your car, making sure they give you all the facts and results. I appreciate them every time

Quick Turn-Around, Great Communication I recently took my vehicle in because my check engine light had come on. The tech explained the issues my car was having and listed them from highest to lowest priority so I knew which repairs needed to be done right away. I appreciated the info. I was given, as I was able to delay one of the repairs for several months. The folks at Bassitt are great and a pleasure to do business with. I love the 1950's diner décor and the free coffee, too!

Stands up to their warranty. I had a part fail that they previously installed and they stood by their warrenty. My repair was completed, with notifications of any changes happening during the repair. Delightful check in area at this business. Old time soda bar and nostalgic memorabilia. Best mechanic service I have experienced.

Ford Explorer Repair Have taken my 2002 Ford Explorer on a regular basis to Bassett. The vehicle has been a good car, but as is true by 170,000 miles, parts need to be replaced due to wear. So in the past 3 months have had to put in $3000 of repair due to coolant system, front brakes, alternator and most recently fuel pump. As a female in the tech field I truly appreciate the excellent communication provided by Bassett on my car. I would definitely recommend Bassett to anyone.

Beginning in January I had taken our truck to Bassitt several times and had repairs done. Each time I asked them about a noise coming from the front end and though they were unable to find the problem they charged us $52, $52 and $84 for a diagnosis in addition to the other hundreds of dollars we paid for other repairs. In July we took our truck in for an over heating problem, and lack of AC and they finally diagnosed the noise problem. To fix the noise and overheating problem they gave us a $2300 estimate. I thanked them and took my car for a second opinion and of course Bassitt charged me another $176 for diagnosis when I picked it up. According to Bassitt the overheating and AC problem could be fixed if I replaced the AC condenser fan and radiator fan clutch for around $600. The shop I took my truck to for a second opinion simple bleed air out of the coolant system and charged me nothing and the overheating and AC problem went away.The second shop asked whether anyone had worked on the coolant system within the last several months and yes Bassitt had. I think like a lot of people I was fooled by the novelty of the decor and the "friendliness" of the employees but missed the big picture of potentially unneeded repairs and then excessive costs when repairs are done. I won't be fooled again.