Absolutely Fantastic experience! I had the pleasure of meeting the owner Craig while Jamie was out last week. (Craig came out of "semi-retirment" to fill in and support some time off for his staff during this time of limited staffing.) My car was having an electrical issue and despite the heavy work load they got me in the queue, and the lead mechanic Jack quickly diagnosed and addressed the issue. Craig called me up and patiently explained what they did with as much detail as I desired. The evening I went to pick it up there were a couple minor issues...A point of sale system error and one of my minor electrical peripherals wasnt working (which I myself didn't even notice till I got home) And while I could have been annoyed by them...when I returned, Craig was so quick, polite, and insistent to correct them beyond my satisfaction that I was instead impressed. I don't think I have had a better customer service experience. Bassit Auto will have my business for any future car repair/service needs.