Bassitt, I can not say enough wonderful things about your service. Every time we have come in for repairs on both mine and my husband vehs, you have proviced excellent customer service. You not only give verbal explanation but also written. You're thorough, reasonably priced and always make sure we understand what repairs have been done as well as what is still needed. You don't do any work with out authorization and are promt with those calls. One thing I vaule about Bassitt is I have never been made to feel like a "stupid woman" but a valued customer. You guys always take the time needed to make sure we understand. THANK YOU for your outstanding customer service! We will continue coming to you and well as recommend others.